FAQs
Discover all the answers you need about Wortley Brothers. Browse from our list of frequently asked questions for products, delivery, installation, and general enquiries.
If your question is not answered here, check through our product range for specific queries, or contact our friendly team.
Our Products
Wooden Products
Are your wooden products fully planed and sanded?
How durable and long lasting are Wortley Brothers wooden gates and garage doors?
Our wooden products are manufactured from your choice of our premium grade timber – Scandinavian Redwood and African Iroko Hardwood. In manufacturing, the joints are mortice and tennoned, glued, and then dowelled.
This process, combined with our premium wood styles, guarantees sturdiness and longevity for you to enjoy your products for years to come.
Are your gates and garage doors designed to open both ways?
Our gates are designed to open either inwards or outwards. The placement of the hinge during installation will decide how the gate will open. For example, from the front view, the hinge will either be flush against the front of the post and gate to open outwards, or flush against the back of the post and gate to open inwards.
If you are planning for your gate to open outwards, you will need to include a hinge packer to your order.
Our garage doors feature a rebate, which means they only open either inwards or outwards. This also gives you a freedom of choice of whether the left or right door will open first. Please contact us if you require more support about this.
Do you manufacture folding gates?
We can manufacture folding gates in any of our standard styles. Contact us with the total gap size of where you would like your folding gate to sit, and we will complete all calculations for you for manufacturing.
Are Wortley Brothers gates suitable for automation?
Yes, our full range of gates are suitable for electric automation – a perfect choice for wooden double gates for driveways. If you are using an underground system, please contact us before purchase for further guidance.
Do your wooden gates move, swell, or shrink?
Do you manufacture side panels to match your gates?
Yes, our range of side panels are made-to-measure. We can manufacture them to perfectly match your chosen gate’s style, size, and design, ensuring a visually stunning and consistent overall appearance.
Will my gate(s) be braced differently to the online image?
Are your garage doors supplied with glazing and beading?
Do you manufacture 70/30 split gates?
Yes, we can manufacture 70/30 split gates, or any other uneven split combination you require at your wooden gates. Choose your style of split gates from our range and input your measurements as you require during product configuration. For any further guidance for a 70/30 split, please contact us.
How far do the stiles protrude above your gates?
Our gate stiles protrude 70mm above the gate framing. This is the same for our rounded stiles, with the top horizontal rail being included in your height measurement.
For example, if you have ordered our Shrewsbury style gate at a height of 1870mm, the horizontal rail will sit at 1800mm high.
Do your gates have the Wortley Brothers logo on them?
Other Products
Can I change the colour when I receive my gates or garage doors?
The coatings that we apply during manufacturing contain protective anti-fungal properties, and are an all-in-one primer and finish coat. If the final colour is not suitable, you can paint over this with any other treatment. This will also double the protection of your gates.
We have a variety of colours, and a colour match service, in our treatments to suit your aesthetic needs.
Are colour samples available?
To help you decide which colour treatment is best for your new gates or garage doors, we offer colour sample boxes to purchase.
About Us
General Enquiries
Can you manufacture bespoke designs?
We can manufacture our wooden gates and garage doors to any design or size. To chat through your bespoke request, please submit an enquiry and upload an image (if applicable), or use our contact form. We will get back to you as soon as possible.
Which areas of the UK do you cover?
What are your opening hours?
We are open for calls:
Monday to Wednesday, 6am – 5pm
Thursday, 6am – 4pm
Friday, 6am – 2pm
Outside of these opening hours, you can email us at anytime on info@wortleybrotherswoodengates.co.uk. All emails are answered the next working day.
How soon will my order be delivered?
Our made-to-measure wooden gates and garage doors are dispatched in approximately 25 working days from ordering. This is to allow for custom manufacturing and professional finishes to create a premium end product.
We make your delivery process simple with three steps:
- Within the first 72 hours of ordering, you will receive an email or text notifying you of your scheduled delivery week.
- During your designated delivery week, you will receive an email or text from our couriers with a specific collection or delivery date. You will have the option to accept or change the date, leave in a safe place, deliver to a nearby address, or leave with a neighbour.
- Day before and day of delivery, you will receive an email or text notifying you of your three hour delivery timeslot*. You will receive regular updates from your couriers.
Any enquiries about your order delivery should be emailed to info@wortleybrotherswoodengates.co.uk. Your email will be answered within 24 hours.
*On rare occasions, we may need to send your order by a courier who will give you an 8am – 6pm delivery time slot only.
Measuring & Installing
What is your made-to-measure service?
All of our wooden gates, garage doors, and posts are manufactured to your exact, unique measurements. When choosing and configuring your product to purchase, simply put in your own custom height and width, and we will manufacture your new product to these specifications.
We are proudly the only UK-based wooden gate manufacturer to offer custom sizes made to the millimetre.
Where is the height measurement taken from?
All gate heights are measured from the shoulder of the gate (hinge side). Any bow or curve is raised above this by approximately 30mm on single gates, and approximately 250mm on double gates.
For more support, please contact us or read our installation guide.
Where is the width measurement taken from?
All gate widths are for the total space between clearance gaps and posts.
For example, when ordering double gates at 3000mm wide, you will receive two 1500mm wide gate leaves. When ordering a single gate at 1000mm wide, you will receive one 1000mm wide gate leaf.
For more support, please contact us or read our installation guide.
Do you take off tolerances from my measurements?
No, we custom manufacture our wooden gates and garage doors based on the measurements you input when placing your order.
For support on how to take off tolerances and clearance gaps in your measurements, please contact us or read our installation guide.
Do you help with installation?
Yes, we can offer installation support and advice when you receive your gates. Please contact us, and our friendly team will be more than happy to help and guide you through the process.
Alternatively, you can check through our free online installation guide, covering all tips, tricks, best practices, and common challenges to avoid.
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Discover all of our resources to help you transform your outdoor space.
Got a Question?
At Wortley Brothers, we’re more than happy to provide our customers with all the answers, advice, and guidance they need.
Check out our FAQs to see if we’ve already answered your question, or get in contact with us and our friendly team will be in touch soon.
Got an Enquiry?
If you’ve already got something in mind, send us your thoughts, inspiration images, or even a sketch, and we will get in touch to discuss your options.